Engine Labs

You own the bespoke deliverables we build specifically for you, on full payment. We keep our reusable templates, prompts and workflow patterns and licence them to you perpetually as part of your deliverable. Your data is yours, always. (MSA §13. Copy rule R6.)

The “from A$X” is the starting-tier price for a narrow, clearly accepted scope. The Control Centre gives you a band based on your brief. Larger or unclear projects start with a paid scoping workshop, then a custom SOW. The workshop fee is credited against the final fee if you proceed. (Pricing §7. Copy rule R5.)

No. For anything that touches a customer, contract, account, money or person's record, a human approves before send. Drafts are queued in your inbox or tool of choice for one-click send. Internal classification, tagging and routing can run unattended. (MSA §12, Addendum §4. Copy rule R2.)

Your Engines run on tools we don't control — OpenAI, Anthropic, Zapier, Slack, Stripe, your CRM, and so on. If a model is deprecated, a price changes, a rate limit drops or an API breaks, we'll tell you and quote any rework. You'll have the dependency list in your handover. (MSA §11. Copy rule R8.)

Each SOW includes a defect-fix period of 7 to 14 days after acceptance, depending on the package. Within that window we fix anything that doesn't match the SOW at no extra cost. Beyond that, support is a separate plan — Basic Care, Standard Care or Priority Care — and you choose whether to opt in. (SLA §1, §2, §3. Copy rule R7.)

No. The Outreach Engine only works on lists where you can demonstrate consent or an existing business relationship. No scraping, no purchased lists, no harvested contacts. If your brief includes cold outreach, the Control Centre will decline and explain why. (Addendum §5, §7, ACMA spam rules. Copy rule R9.)

No. Those are regulated decisions that need a regulated professional. We can build the admin layer around them — intake forms for a law firm, supplier paperwork for a clinic, candidate screening drafts for a recruiter to review — but never the decision itself. (MSA §3, Addendum §5. Copy rule R3.)

Public data is fine. Internal business data is fine with care. Personal information needs an explicit provision in the SOW. Sensitive or regulated data (health records, financial advice data, identity documents) is excluded by default and needs a separate conversation. Never paste secrets, API keys or passwords into the Control Centre. (Addendum §2. Copy rule R10.)

Most Engines: 1 to 4 weeks. The Founder Engine MVP track: 2 to 6 weeks. The Control Centre will give you a calendar-week range based on the brief.

Three reasons. One: it falls inside one of the excluded categories (regulated decisions, mission-critical, security ownership, cold outreach). Two: the brief is too unclear to quote responsibly — in which case we'll suggest a paid scoping workshop or free 20 minute discovery call. Three: the brief needs a senior software engineering firm or a regulated specialist that we are not. We'll tell you which.