Ops Engine

A workflow that runs the recurring admin a chief-of-staff would otherwise do: approvals, status updates, reminders, escalations.

The work it retires

The ops coordinator or junior chief-of-staff role: chasing approvals, writing status updates, copying data between tools, sending reminders, escalating things that fall through the cracks.

Inputs

• The recurring processes you already run (approvals, onboarding, weekly check-ins, project status, vendor management).
• Your existing tools and where decisions actually get made (Slack, email, spreadsheets, project tools).
• The escalation rules you wish were followed consistently.

Outputs

• Automated routing and reminder cycles for any approval or recurring task.
• Auto-generated status updates posted to the channel your team actually reads.
• Escalations triggered by clear rules — nothing sits silently for a week.

Typical integrations

Slack, Microsoft Teams, Notion, Asana, ClickUp, Linear, Monday, Trello, Google Workspace, Airtable, Zapier, Make, n8n.

What's included

• Up to 3 recurring workflows mapped, built and tested.
• Trigger logic (time-based, event-based, conditional).
• Notification and reminder cycles.
• Escalation rules with named owners.
• A simple admin view to pause, edit or trigger workflows.
• Setup notes, run-book, handover.

What's not included

• Org-wide change management or process consulting.
• HRIS / payroll / finance system replacement.
• Mission-critical workflows where a missed step has legal, safety or financial consequence (these need specialist review per Addendum §5).
• Migration of historic process data.

Human review

Approvals always route to a named human. The Ops Engine sends, reminds and escalates — it does not approve on anyone's behalf. Sensitive routing (terminations, refunds over a threshold, vendor contracts) requires explicit human sign-off and is excluded from auto-routing by default.

Price detail

• Basic (from A$650 AUD): one workflow, one tool, simple triggers.
• Standard (from A$2,200 AUD): up to 3 workflows, 2 tools, escalation rules.
• Premium (from A$5,500 AUD): up to 6 workflows, multiple tools, admin view, documented run-book.

Price band: from A$650 → A$5,500 (AUD), scoped in the Control Centre.

Typical timeline

2–4 weeks depending on workflow count and integration depth.